What is your return policy?
Fox Fashion accepts returns within 14 days if products are not used, changed or otherwise manipulated. Products (sterling silver jewellery, amber jewellery) need to be returned in original packaging - you must notify us of your intent to return during this 14 days period.
Visit the Royal Mail returns website to create your returns label and print at home or in your local post office.
Take to any post office, remembering to obtain proof of postage.
All refunds are processed as soon as the goods are returned to us and inspected you will receive an email, with monies usually taking 5-10 working days to be refunded to your original account or card. We will refund the monetary value of the goods returned to us, at the price you paid in GBP, minus any delivery charges incurred. We can not exchange or refund customer damaged goods (statutory rights not affected)
How It Works
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices
Free postage on all orders over £50 by Royal Mail Special Delivery Guaranteed. We always aim to deliver in-stock items, however during exceptional periods such as Black Friday or Christmas, there may be a delay of a day or so, particularly if your order is placed later in the evening. This also applies to bank Holidays including Christmas and Easter due to the operating patterns of our partners.
You can also collect your order for free from Ely market every Saturday (weather allowances) Fox Fashion assumes no responsibility for damages during transport of damages caused from any delay beyond its control:
-Pickup at store
We process and normally despatch all orders within two working days.
Fox Fashion does not accept responsibility for items lost in the post. We retain proof of postage for each order.
Privacy at Fox Fashion
Fox fashion (collectively “Merchant Store Name”, “we” and “us”, “data controller”) respect your privacy. We ensure that your privacy is protected when using our website or when placing online orders with us.
Fox fashion provides you with goods and services and is the data controller of the personal data that you provide when you order goods.
The Data Protection Officer for Fox fashion can be contacted via contact form that can be found at the bottom of this page.
Personal data we collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what and which websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through and with the Site (including processing your payment information, arrangements for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Sharing your personal Information
We may share information with service providers under contract who help with parts of our business operations. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own or any additional benefit.
Additionally, we use Google Analytics to gather information on audience demographics and interests. This is used to better tailor our website to our customers.
By using our website and expressing consent on a first visit, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
You may delete any cookies that are already on your computer at any time. Please refer to the help & support area of your internet browser for instructions on how to do this.
Further information on deleting or controlling cookies may be found at www.AboutCookies.org. Please note - by disabling cookies, you may not be able to access certain areas or features of our site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant and/or other lawful request for information we receive, or to otherwise protect our rights.
When you place an order through the Site, we will maintain your Order Information for as long as necessary to carry out our services to you or for as long as we are required by relevant laws. After this period, your personal data will be deleted.
For more information about our privacy practices, if you have questions, please contact us via contact form that can be found at the bottom of this page.